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Government e-commerce marketplace are online platform that allow government agencies to buy and sell goods and services. These marketplaces offer a variety of services, including:

Procurement: Government agencies can use e-commerce marketplaces to buy goods and services from a wide range of suppliers. This can save agencies time and money by automating the procurement process.

Selling: Businesses can use e-commerce marketplaces to sell their goods and services to government agencies. This can help businesses reach a wider audience and increase sales.

Marketing: Government agencies can use e-commerce marketplaces to market their procurement opportunities to businesses. This can help agencies attract competitive bids and get the best possible prices for their goods and services.

Transparency: E-commerce marketplaces make it easier for citizens to see how their tax dollars are being spent. This can help build trust between citizens and their government.

Benefits of government e-commerce marketplaces

There are many benefits to using government e-commerce marketplaces, including:

Increased efficiency: E-commerce marketplaces can help governments save time and money by automating many of the tasks involved in procurement, such as advertising, bidding, and contract management.

Improved transparency: E-commerce marketplaces can help governments increase transparency by making it easier for citizens to see how their tax dollars are being spent.

Enhanced competition: E-commerce marketplaces can help governments increase competition by giving suppliers a wider audience to reach. This can lead to lower prices and better-quality goods and services.

Simplified procurement process: The procurement process can be simplified by using an e-commerce marketplace. This can save time and money for both the government and the supplier.

Increased access to goods and services: E-commerce marketplaces can increase access to goods and services for government agencies. This can help agencies to get the best possible prices and quality for their purchases.

Types of services available on government e-commerce marketplaces

The types of services available on government e-commerce marketplaces vary depending on the marketplace. However, some common services include:

Office supplies: Government agencies can buy office supplies, such as paper, pens, and staplers, on e-commerce marketplaces.

IT equipment: Government agencies can buy IT equipment, such as computers, laptops, and printers, on e-commerce marketplaces.

Construction materials: Government agencies can buy construction materials, such as bricks, lumber, and concrete, on e-commerce marketplaces.

Food and beverages: Government agencies can buy food and beverages, such as coffee, tea, and snacks, on e-commerce marketplaces.

Travel and transportation: Government agencies can buy travel and transportation services, such as airline tickets and rental cars, on e-commerce marketplaces.

How to use a government e-commerce marketplace

To use a government e-commerce marketplace, government agencies and businesses must first register for an account. Once they have registered, they can browse the marketplace for goods and services. If they find something they are interested in, they can place an order. The order will then be processed and the goods or services will be delivered.

GEM ADVANTAGES (For Sellers / OEM) :-

Direct access to all Government departments
One stop shop for marketing with minimal efforts
One stop shop for bids / reverse auction on products / services
New Product Suggestion facility available to Sellers
Dynamic pricing: Price can be changed based on market conditions
Seller friendly dashboard for selling and monitoring of supplies and payments
Consistent and uniform purchase procedures
OEM / Seller can sell their categories of Products / Services on GeM to the various Govt. Departments of different ministries.

Consulting Services we are providing in GeM:-

Complete Profile Registration
OEM / Reseller Panel Handling
Products/Services Listings
Catalog Management Service
Bidding/RA participation of Live bids
Bid Clarification Guidance
Order Acceptance Process Guidance
Invoice Generation Process Guidance
Profile Management Service
Support Service (Through Remote Connection & Telephonic)  

You can learn more from our asked questions

Everything you’ll need to know to begin

Getting Started

The pre-requisites for a primary seller/service provider registration are:
1. Constitution Type such as Properitorship, Firm, Company, Trust or Society and Central Government/State Government.
2. Constitution Name.
3. Aadhaar Number or Personal PAN of the user(Authorized signatory of ITR)
4. For Aadhaar based registrations, mobile number which is linked with the Aadhaar is required.
5. Documents such as CIN, PAN, DIPP, UAM, ITR details as per the constitution of the organization may be required for seller registration.
6. Address of the organization.
7. Bank account details of the organization
8. Active email id.

Yes, registered email id can be changed/updated. Seller can go to ”Profile Update” under Seller Registration and can change the same.

We would advise you to provide the official email ID of the person managing the account so as to not miss out on important notifications, OTP’s etc.

No, User Id once created cannot be edited or deleted.

Authorized signatory of ITR should be the primary user for a seller/service provider organization.

Organizations whose Date of Incorporation is less than 2 years can be exempted from uploading ITR on GeM Portal during registration.

Your Aadhaar number on GeM is used solely for user verification. You can also register using your personal PAN (Permanent Account Number).

Yes, you can register yourself as a product seller as well as a service provider.

Constitution refers to the type of your organization such as firm, trust/Society & Central Govt., State Govt., company, proprietorship, etc.

Aadhaar number of the person who files the ITR for your organization would be required while registering on GeM.

If your constitution type is company/firm/trust/Government, you need to provide the organisation PAN. Only if your constitution is Proprietorship, you need to provide the individual’s PAN.

For Proprietorship – Name as mentioned in PAN and it should be authorized signatory of ITR.
For Company/Firm/Trust or Society/Center Government or State Government – Organisation name as mentioned in PAN.

It is mandatory for all government buyers to purchase a certain percentage of products from MSE every year. Hence, if you are registered as MSME, you have the added benefit of sales.

Yes, you can add multiple bank accounts provided one is a primary bank account and the others are secondary bank accounts.

Yes, you can offer products/services on GeM if you are both a reseller and an OEM. However, while uploading your product, you must select whether you are an OEM or a reseller for that particular product.

No, primary registration should be carried out by Proprietor only. But, the proprietor can authorize secondary users to carry out activities such as uploading product(s)/ service()s), seeking of brand/product approval, Bid/RA participation, order fulfilment etc.

Yes, the Primary Seller can activate/edit the account of a secondary user.

Please contact GeM Helpdesk and provide details like Personal PAN, Company PAN for further assistance.

Email id can be changed/ updated through the “Change E-Mail Id” option given in your profile section. An OTP is sent to your registered mail id for updating the e-mail id in your GeM profile.

This might be due to the following reasons:
-Please check if you already have an account at GEM.
-The details of PAN and Aadhaar entered during registration should be correct.
-Mobile number entered for registration should be linked with Aadhar.
-While opting for PAN based registration, please ensure the name entered should be the same as in PAN.

Yes, it is required to create an OEM request for each category.

To upload your product, follow these steps: login > click on the catalog > click on Products> click on “Add New” > enter Search Category > enter the Category / Product name in search bar and select from drop down> enter General Information> enter the catalog information > offer quantity and price> enter product specification> upload images > click Save / Proceed> Review Terms and Conditions > Click PUBLISH

Brand may be rejected, or put on hold if the representation of the brand name is not correct or consistent with the trademark/authorization letter/website for the category where brand is requested. Hence, it cannot be validated.

To get verified as an OEM, login into GeM, go to My Account → OEM Panel.
Under “Request OEM Authority for Brand” select your category and Brand. Upload relevant documents (Brand Ownership\Trademark documents), and click on Create Request.
GeM team will verify the request and if validated, you will be granted OEM rights for the brand in the selected category.

For better Price reasonability across all categories, GeM mandates a minimum discount on MRP during product listing. Therefore, the Seller(s) are required to offer minimum discount on the product(s).

Vendor rating is calculated on the basis of Five Parameters as defined in the Vendor Rating Policy.

Vendor Assessment

The Vendor Assessment is a facility, mandatory for OEMs, with certain exemptions. The Vendor Assessment Policy covers three distinct aspects of vendors that are captured and validated.
1. The vendors profile related information, which include Personal identity, Nature of business entity, Financial and Professional status. These are validated through online integration.
2. Second aspect is relating to the business entity’s profile with respect to the supplying capacity and past experiences. This is applicable only for Original Equipment Manufacturers (OEM).
3. Third aspect is the performance of vendors in GeM portal. Once registered and validated either as an OEM or authorized re-seller, the credentials are dynamically validated based on their performance and rating on the platform.

As an OEM, you can initiate Vendor Assessment Exemption from your account profile by furnishing required information & document with respect to Vendor Assessment Exemption. This information would be collected through an online form and upon successful submission, QCI would validate the information and the document uploaded by the OEM in the 2 working days. Once the details are validated and appoved, the OEM shall be exempted from the Vendor Assessment.

Vendor rating is calculated on the basis of five Parameters as defined in the Vendor Rating Policy. The Five Parameters are:
1) Reliability of the Seller/Service Provider
2)Quality of the Delivery
3) Coverage of the Products in GeM Marketplace
4) Timely Delivery of Products/Services
5) Incident History
To know more, please refer the vendor rating document available on GeM under ‘Resources->Sellers/service providers’

No, Vendor Assessment is not mandatory for all the sellers, it is only mandatory for all OEMs & resellers ( in select categories), unless they come under exempted category.

An inclusive list of exempted sellers is provided as below.
a. Sellers having annual turnover of Rs. 500 Crore or more, at least in one of the latest three years as captured during registration.
b. Central / State PSUs.
c. All sellers who are validated through PAN or GSTN or MCA-21 and offering products only for direct selling up to the value of Rs.25,000 per unit and whose yearly turnover is not more than Rs.5,00,000. Sellers who are offering products as OEM shall not be covered under this exemption.
d. Sellers offering products like Artwork, handicrafts, and other such items where no standard manufacturing process exists. The exempted categories shall be specified by the category owner.
e. Sellers who are Registered Societies/ Trusts or any other bodies with Government Representation.
f. KVIC, WDO, Coir Board, TRIFED.
g. OEMs who are registered with NSIC(for the category for which registration was obtained). This exemption will be coterminous with NSIC certificate validity.
h. OEMs holding BIS License for the particular product category which are validated through BIS database. Normal validity for this exemption will be three years. Seller is mandated to notify GeM in case cancellation of BIS license and exemption will be withdrawn.
i. OEMs having Unique Certification Code (UCC) issued by DRDO/ OFB/ SITRA. This exemption will be coterminous with UCC certificate validity.
j. Sellers recommended for exemption for specific categories and specified validity period by any CPSE, Central and State Government Departments/ Authorities.
k. Any other category of sellers as notified with the approval of CEO-GeM.

You can refer and check the assessment report sent by QCI for reasons and remarks of rejection.


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